RESPONSIBILITIES:
Works on the overall design and development of new ideas and products, and develops project plans. Develops new software engineering methods or processes, re-evaluate existing processes; designs simulation and test criteria and verifies functionality and performance.
Represents the organization on project teams and may perform technical project leadership roles; contributes to the development and achievement of organizational goals and objectives.
Duties may include research, evaluation, development and application of new process and methods into products. Sphere of influence is likely to extend outside of work group or department.
May be responsible for establishing and conducting testing routines, developing or executing project plans, and contributing to schedules. Provides documentation of work and results; reviews projects against goals and provides status reports.
Understands and adheres to schedule targets established during the program design phase.

SKILLS:
General knowledge and application of engineering concepts.
Experience developing Linux BSPs or distributions; configuring and/or modifying Linux kernel.
Experience with large multithreaded applications.
Problem solving skills.
Ability to work independently.
Communication skills.
Problem solving skills.
Ability to multi-task.
Ability to work in a team environment.

Duties:
As a senior member of our software engineering team you will test, troubleshoot and resolve issues related to existing and future host based data migration capabilities for Windows, Unix, and Linux platforms. This requires strong experience testing Windows and Unix host applications with device drivers.

Skills and Experience:
• 3-8 years as a QA professional in testing and automation development (Windows and Unix environments)
• Ability to translate software system architectures into an integrated approach to software test including integration / functional / system test / performance / load / stress / scalability / etc.
• Proficiency in C and Perl as drivers for automation
• Ability to set priorities, meet deadlines, and work independently
• Work well with peers, project personnel and stakeholders within and outside the organization
• Willingness to take challenge and learn new technologies continuously
• Experience of customer interaction would be a plus
• Solid verbal and written English communication skills

Desirable:
• Experience with Microsoft Cluster Service (MSCS), and Unix cluster environments including HACMP, Veritas Cluster, HP MetroCluster is a plus.
• Experience in Linux/Unix administration, knowledge about file system, storage, web services is desirable
• Windows/Unix kernel/driver experience is desirable

RESPONSIBILITIES:
Design and develop software component in the file system area for EMC Celerra Software.
Collaborates well with other engineers and other engineering groups.
Write functional specification and design specification as well as responding to requirement documents
and system test plans. Implement and test the development software to meet the requirement of the
specifications.
Responsible for managing external and internal software defects within the desired time limits.

SKILLS:
* Ability to work in a team environment
* Communication Skill. Oral and written English skills
* Understanding of business environment
* Multi-thread programming
* C/C++ languages
* Must have UNIX programming experience
* Operating System and File system experience a plus
* Windows kernel programming experience a plus

Education/Experience Requirement:
Master in CS, CSE, or EE,
or BS in CS, CSE with 3-5 years experience.

RESPONSIBILITIES:
Design and develop software component in the file system area for EMC Celerra Software.
Collaborates well with other engineers and other engineering groups, voluntarily shares information.
Write functional specification and design specification as well as responding to requirement documents
and system test plans. Implement and test the developed software to meet the requirement of the
specifications.
Responsible for managing external and internal software defects within the desired time limits.
Significant contributor to organizational goals and objectives.
Lead a software development project.

SKILLS:
* Ability to work in a team environment
* Communication Skill. Oral and written English skills
* Understanding of business environment
* Operating System knowledge and Multi-thread programming
* C/C++ languages
* Must have UNIX/Linux programming experience
* File system experience a plus
* NAS and Storage experience a plus
Education/Experience Requirement:
Master in CS, CSE, or EE with 4-6years experience
or BS in CS, CSE with 6-10 years experience.

RESPONSIBILITIES:
• Performs other related duties as assigned.
• Drives the scheduling, work plans, technical direction, staffing, performance management and development of direct reports and department in assigned areas.
• Serves as primary liaison with other higher level managers , internally and externally, to ensure that assigned area(s) anticipate and meet internal and external needs, operates efficiently, remains cost effective and acquires appropriate information to meet customer needs and generate accurate reports. Ensures that upper level management is aware of issues regarding programs, projects, products and customers. Role requires significant degree of on site customer contact.
• Ensures that technical support programs are current regarding upgrades, new product releases, trends, practices and cost. May recommend new approaches to providing support.
• Analyzes issues and trends regarding programs, products, process, and standards/metrics, and makes recommendations. Develops and implements modifications and enhancements per director level approval.
• Accountable for operational results in terms of department performance standards/metrics, customer satisfaction and budgets/expenses. Drives the management and execution of technical support programs, personnel, projects, products, performance metrics/standards as well as strategic policies and directives for assigned areas. Requires complete functional knowledge and awareness of company goals and objectives.
• Manages and oversees first level managers responsible for the activities of individual contributors and/or supervisors in one or more group(s) or departments. Assists with short and long term planning and strategy for assigned area(s).

SKILLS:
• Ability to lead, motivate and direct a workgroup.
• Cross-Functional skill.
• Ability to work effectively with senior management.
• Leadership Skills.
• Communication skills.
• Organizational skills.
• Customer Service skill.
Education Required
Bachelors (Tech) or equivalent
Experience Required: 8-10 Years

Responsibilities:
* Manages the activities of a group or department of individual contributors and/or supervisors responsible for providing remote/on-site support in resolving customer and technical issues.
* Accountable for operational results in a 24X7 global environment in terms of group and department performance standards/metrics, customer satisfaction and budget/expenses. Manages the coordination, implementation, administration and execution of technical support programs, personnel, communications, projects, products, performance metrics/standards, as well as strategic policies and directives for assigned areas. Requires complete fundamental knowledge and awareness of goals and objectives. May participate in short and long term planning for assigned area.
* Decisions could have a moderate impact on achieving business results and may impact the short-term goals of the organization.
* Identifies issues, provides input and makes recommendations regarding Technical Support programs, tools, projects, products, process, metrics, training, standards and customers. Ensures that all issues are escalated in accordance with policy and procedures.
* Ensures that technical support programs are current with regard to upgrades, new product releases, trends, practices and cost.
* Collaborates with other managers to influence and ensure that assigned technical support area is meeting internal and external needs, operating efficiently, cost effectively and acquiring appropriate information to meet customer needs and generate accurate reports. Role will require customer contact on and offsite.
* Accountable for scheduling, work plans, technical direction, staffing, and performance management/development of employees in assigned areas.
* Willing to work occasional weekend duty
* Performs other related duties as assigned.

Qualifications:
* Needs to work cross functionally, cross culturally and with peers and senior management within a matrix reporting structure.
* Participates in projects across the organization to execute on business objectives.
* Must demonstrate excellent customer service skills, organizational, interpersonal, communication, presentation skills, including a strong sense of urgency and professionalism.
* External contact could require face to face contact and would focus on partners, customers and vendors.
* Knowledge of one or more of the following is beneficial:
Networking, Host Systems/Applications (Unix or Windows), Connectivity, Storage Arrays.

Skills:
• Candidate must demonstrate working knowledge with major software/hardware vendor support methodology and procedures as well as a good working knowledge of Unix/ NT and Linux Operating Systems.
• Candidate must possess a strong knowledge of IP Networking.
• Initially working days, Candidates must be willing to work a 24x7 shift pattern as required.
• Must have the ability to work independently and as part of a team, with minimal supervision.
• Must demonstrate strong problem solving skills
• Must demonstrate strong decision making skills
• Must demonstrate the ability to follow defined process and procedures which contain decision points
• Internal candidates should demonstrate specific knowledge of EMC products. Familiarity with Customer Service Technical Support and/or customer facing/orientated environments is preferred.
• Education Required: Bachelors (or equivalent experience)
Experience Required:
• 2+ Years of Technical Support experience
• Understanding of the major operating systems - UNIX, NT, Linux
• Experience with IP Networking,
• Some experience and or working knowledge of EMC storage arrays (DMX, CLARiiON? or Centera) storage arrays.
Preferred University Courses:
• Computer Forensics Workshop
• Engineering Mathematics
• Database Principles for Business Information Systems
• Advanced Networking Technologies
• Mathematical Modelling
• Advanced Robotics
• Advanced Digital Systems
• Advanced Logic
• Computer Design
• Integrated Circuit Design
• Engineering Software Systems
• Error Control Coding
• Digital Communication Systems
• Data Communication Networks
• Real Time Computing
• Electronic Commerce
• Digital Systems
• Mechanical Engineering
• Circuit Theory
• Electronics
• Signals and Systems
• Digital Signal Processing
• Control Systems
• Data Networks and Communication Systems
• Microcontrollers
• Electromagnetics
• Advanced Power
• Electrical Machines

Principal Duties and Responsibilities
• Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to complex system level issues. Identifies, documents and escalates customer issues to senior resources. Uses standard internal and external diagnostic test equipment and product trace and logging procedures.
• Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a “closed-loop” communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution. . Contributes to centralized problem identification and resolution database. Leads efforts in facilitating problem recreation and failure analysis of systems level issues. Recommends and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution. May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other EMC Technical Support co-workers as appropriate.
• Identifies and interprets interoperability and support matrixes. Identifies, reviews, creates and delivers timely and highly focused training programs and/or serviceability enhancements within the Field and Technical Support Departments.
• Communicates effectively to internal and external customers as necessary through a variety of mediums.
• Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases.
• Validates technical information and issues early warnings and disseminates information as needed. As a 24X7X365 organization shift work, holidays and on-call responsibilities may be required.
• Continues to develop technical and business knowledge related to EMC products.
• Makes a recommendation to higher level technical support engineers or management for improving processes, standards and strategies. Regularly submits content to the knowledge database.
• Regularly reviews and approves submitted content to the knowledge database.
• Escalates to senior resource or to engineering all necessary analysis to open engineering defect investigation.
• Trains and mentors less experienced team members in working technical issues through to resolution
• Help to manage the day to day workings of the business including the monitoring of work flow and metrics for the team.
• Help drive Support projects as assigned by management.
• Performs other duties as assigned.
Technical
• Understand Windows system and able to perform administrative tasks related to: Windows Domain, Active Directory, DNS, and Security
• Understand UNIX/LINUX system and able to perform administrative jobs
• Have fundamental Networking knowledge and general knowledge in the fields such as OSI model, router, switch, CIFS and NFS protocol
• Able to think logically and to troubleshoot complex problems using systematic approach
• CCNA and MCSE certificate is a strong plus
• Storage product (especially EMC Celerra) knowledge is a plus
Skills
• Position prefers a Bachelor of Science Degree in Computer Science, Engineering, or equivalent industry related experience.
• Pursuing or is established as SME in 2+ identified technical areas.
• Candidate must demonstrate working knowledge with major software/hardware vendor.
• Candidate must demonstrate ability to react quickly to interrupt driven workload and handle multiple tasks simultaneously.
• Candidate must demonstrate excellent customer service skills, including organizational, interpersonal communication, and presentation skills.
• A strong sense of urgency and professionalism is essential.
• Must have the ability to work independently and as part of a team, with minimal supervision.
• Must possess excellent research/technical and troubleshooting skills.
• Ability to support and communicate with customers over the phone or preferred communication method by customer.
• Internal candidates should demonstrate specific knowledge of EMC products. Familiarity with Customer Service Technical Support and/or customer facing/orientated environments is preferred.
• Education Required: Bachelors (or equivalent experience)
• Experience Required: 4+ Years
• Physical Requirements: No
• Other: Travel may be required.
• Language Skills Desirable.

• Deals effectively with all questions.
• Able to communicate very effectively.
• Interacts in an appropriate manner throughout.
• Meaning is conveyed very well, wide range of vocabulary and phrases conveys the message very clearly.
• Speech can always be understood.
• Any hesitations or delays do not interfere with the listener understanding the message.
High Level
• Deals effectively with all questions but some questions may need slight clarification.
• Able to communicate effectively,
• Interacts in an appropriate manner throughout -
• Meaning is conveyed despite some limitations in vocabulary. There is an adequate range of vocabulary to deliver the intended message.
• Speech can generally be understood with ease.
• There are hesitations to find the right words but not such as to strain the listener.
Moderate Level
• Adequately deals with most questions but a high percentage (30%) require clarification first.
• Able to communicate appropriately most, but not all, of the time.
• Generally interacts in an appropriate manner.
• Breakdowns occur in communication resulting from inadequacies in the use level of understanding.
• Speech is sometimes difficult to understand.
• Long hesitations sometimes demand patience of the listener.
• Sentences are often halting and disconnected leading to rambling answers.
Low Level
• Unable to answer most questions without repetition or clarification.
• Generally unable to communicate appropriately without prompting.
• Often interacts in an inappropriate manner.
• Gross inadequacies in the use of linguistic resources means message is often destroyed.
• Speech is often unintelligible.
• Sentences are often not completed.

Duties and Responsibilities:
Review and provide input to preliminary design concepts, features and specification documentation. Analyze design schematics and PCB routing against specifications and industry standards. Identify potential quality and reliability problems of the electronic hardware.
Work independently under only very general direction to design, modify, and enhance DVT methods and processes to ensure product’s reliability and quality.
Develop and implement comprehensive DVT plans to verify newly developed and redesigned boards.
Define test setup and run procedures to verify design, identify reproduce and report design issues, and single out design flaws.
Document and analyze test results, pro-actively seek solutions and drive corrective action.
Extensively work with multiple design partner companies to review validation proposals, validation results and influence their operating practices toward higher quality assurance.
Extensively work with counter parts and cross organizational groups in the US on project planning and validation activities
General management of equipment and material logistics associated with a state of the art qualification lab simultaneously handling multiple complex projects

Skills
 Background in research and development of high-speed printed circuit boards.
 Executes good judgement to ensure use of correct test procedures, able to design ad-hoc tests.
 Strong knowledge in analysis, reporting, troubleshooting, and applying corrective action.
 In-depth understanding of Signal Integrity concepts.
 Hands on experience with oscilloscopes and logic- analyzers, including setup and operation
 Knowledge of quality disciplines, stress testing methodologies, reliability statistics, and statistically designed experiments is a plus
 Good verbal and written skills.
 Must have high initiative, sharp investigative ability, and a high desire for learning.

Minimum education level:
Bachelors of Science in Electrical Engineering

Work Experience:
Minimum of 5 years of job related experience